Delete Account & Data

How to Request Deletion

ADCC PRO does not currently have an in-app delete-account button. To request deletion of your ADCC PRO account, email support@adccpro.com from the email address registered on your account, with the subject line "Delete My Account." Include the email address your account is registered under if it's different from the one you're writing from.

What Gets Deleted

Once we process your request, the following is permanently deleted from our systems:

Your name and email address
Your account credentials
Your Favorites list and any other account-linked activity

What Is Not Retained

Audio samples recorded for the microphone-based auto-sync feature are never retained in the first place — they're used only to find where the sample matches in the film and are discarded immediately after. There is nothing from that feature to delete.

Downloaded audio description and caption files live only on your own device, not on our servers — deleting them is done by removing them from your device directly, independent of any account deletion request.

How Long It Takes

We process account deletion requests within 30 days of receiving your email.

Deleting Without Deleting Your Account

You can remove individual titles from your Favorites at any time directly in the app, without needing to delete your whole account.

Questions